Digital Public Contact & Engagement Operator Eligibility

Suffolk Staff

Digital contact in Policing is a new and exciting area of growth within Suffolk Constabulary. We are seeing more and more of our community reach out to us using Live Chat, Social Media and email than we ever have before. As a result, we are excited to offer the opportunity of working within the new Digital Public Contact & Engagement team. 

As a Digital Public Contact & Engagement Operator you will be part of a small team dedicated to digital contact, working closely with colleagues in the Contact & Control Room (CCR) as well as officers around Suffolk, to deliver exceptional service to our community throughout Suffolk.  

We would like to encourage ANYONE who is interested in working in the Digital Public Contact & Engagement team to fill in the form below and come to the assessment centre. We have a diverse group of staff from all backgrounds and are keen to meet you even if don’t think you have the experience needed for the role, you might surprise yourself.

PLEASE NOTE: Should you pass the initial eligibility check, you will need to download and complete a few quick forms in order to progress to our assessment centres. 

You will also need to upload some ID and proof to address - a photo of these documents will suffice. Please see the list below for everything you will need to complete.

You will also need a copy of a British Passport or any two of the alternatives (listed on vetting identification form) and proof of address (utility bill dated within the last 3 months except Council tax, which can be up to 12 months).

Please answer truthfully or your application will not be progressed.

  • Current CCR Control Room Operator Eligibility
  • Next Steps
  • Complete
Full Name
Are you over 18 years of age?
Do you have a GCSE (or equivalent) or higher in English or Mathematics?
Have you got a proven history of delivering excellent customer service?
Are you able to type at over 30 words per minute?
Are you comfortable using multiple computer systems concurrently?
Where did you hear about the vacancy in the Digital Public Contact & Engagement team??
GDPR Notice
Suffolk Constabulary will collect and use personal information and special category data so that it can carry out its legal and legitimate functions as defined by legislation, common law, regulation, policy and best practice. The Constabulary processes information in accordance with the General Data Protection Regulation (GDPR) and Data Protection Act 2018 and the Support Policing Purposes (including but not limited to payroll, training, personnel administration, health and welfare etc). We will collect and use personal information and special category data for employment/contract purposes and will not use or disclose information for any other purposes without your consent, unless required to do so by law, or where the use or disclosure is permitted by law and is necessary and reasonable to do so. We take care to ensure the information we hold is accurate, up-to-date and deleted when no longer required. As we need to run additional checks on you, it may take us longer to determine your eligibility. If you are successful, an application pack will be emailed to you. We will also contact you to advise of an unsuccessful outcome. For further details on how we use information and your information rights, please contact the Data Protection teams or visit: www.suffolk.police.uk.