Vehicle Recovery Liaison Officer
OCC, Wymondham or Landmark House, Ipswich
Full Time (37 hours) – Permanent
Band C: £19,521 – £21,999 per annum
Closing date: Friday 23 February 2018 at 5pm
Please quote Ref: L406 on application form
Applications are requested from individual’s interested in the post of Vehicle Recovery Liaison Officer within the PNC and Disposals Team, Joint Criminal Justice Department.
The successful applicant will administer and ensure the smooth running of the collaborated vehicle recovery scheme and will manage the recovery, storage and disposals of vehicles and other items which come into the scheme through selected Vehicle Recovery Operators based in Suffolk and Norfolk.
The role also provides a specific point of contact for all queries from Police Officers and staff, members of the public, Recovery Operators, other forces and other external agencies. As this role is based in a collaborated unit there will be an element of covering the Norfolk based role in times of absence.
As a successful candidate you will be able to demonstrate excellent communication skills with an ability to remain assertive and maintain a professional approach at all times. You will be required to analyse facts and legislation to be able to provide informed advice therefore you should be able to demonstrate an ability to understand procedures in relation to vehicle recovery and associated legislation. The service is supported by an electronic recovery system and there is a requirement to access police information systems in order to manage the service therefore you must also possess keyboard skills with experience of using systems.
It is essential that applicants meet the following criteria:
- Excellent communication and interpersonal skills with an ability to be assertive whilst retaining a clear, professional approach with the public and staff at all levels
- Experience of dealing with cash and receipts with the ability to produce financial statistics as required
- Proven ability to effectively organise workloads and tasks to meet deadlines
- Ability to travel within Norfolk and Suffolk and outside if required
- Able to demonstrate a good understanding of police and criminal justice procedures in relation to vehicles seized as a result of crime
- Basic keyboard skills and previous experience of using computer systems, in particular the Microsoft Office suite of programmes
It is desirable that applicants meet the following criteria:
- An understanding of vehicle recovery techniques
- Experience of working with a contracted managed service and vehicle recovery operators
Role profile >> vehicle_recovery_liaison_officer_-_oct_2014.pdf
Hours of work are 37 per week Monday to Friday.
Consideration will be given to whether the post can be delivered on either a part time or job share basis, in line with the organisational requirements of this role.
The recruitment criteria for all posts are subject to reasonable adjustment in line with the Equality Act 2010.
Applications from at-risk staff will be prioritised and receive preference in any selection process.
These forms as well as application guidance notes are also available on the right hand side of the page in the Downloads section.
Please return completed applications by email to [email protected].