Quality Officer | Suffolk Constabulary

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Quality Officer

OCC, Wymondham
Band D: £22,674 - £25,656 Per annum (pro rata)
Friday 26th October 2018 at 5pm
Please quote Ref: L726 on application form

The Forensic Science Regulator (FSR) has set out ambitious plans to ensure that all forensic activity within policing is accredited to the relevant ISO standard by 2020.  Work has already started and both forces have been successful in achieving ISO 17025 in the Fingerprint Development Lab and within Digital Forensics with work well underway within the Fingerprint Bureau.  Working with the Quality Manager, you will help plan and administer a quality framework, maintaining and extending the scope of accreditation across Protective Services and beyond within Norfolk and Suffolk.

Applications are invited for the above post in the Protective Services department at OCC, Wymondham.

Main activities of the role (This list is not exhaustive)

  • Take on the role of Deputy Quality Manager, acting on behalf of the QM in their absence.
  • To support the Quality Manager in the administration of the quality management systems within
  • Protective Services and other departments as required
  • To help organise and provide support at ISO management review meetings, ISO development meeting
  • Develop an awareness of ISO international standards, current legislation, updates, changes and introductions of new legislation or guidance.
  • Provide assistance to the Quality Manager following set guidelines relating to the unit’s control of quality documentation. Follow set procedures to adequately control the business processes
  • Ensure compliance to quality and technical procedures within accredited departments
  • Assist with the production, control, updating and distribution of QMS policies, procedures and forms to people internally and externally, in support of overall business goals.
  • Provide support to all customers (internal and external) on the management system and services offered.
  • Support the Quality Manager in actively identifying and promoting continual improvement opportunities throughout the business activities.
  • In conjunction with the Quality Manager, develop relationships and work closely with managers, staff and stakeholders to ensure a smooth and effective implementation of accreditation.
  • Assist in the administration and any necessary adjustment of the audit schedules comprising of both internal and external audits.
  • To oversee the audit schedule ensuring compliance
  • Personally undertake audits and support new and trainee internal auditors.
  • Under the supervision of the Quality Manager review audit reports and address issues highlighted through audits, analyse root causes and assist in taking effective action to prevent re-occurrence.
  • Ensure that communication takes place regarding updates, changes and the general effectiveness of the management system to all members of staff. Be regarded as a point of contact for internal and external communications relating to quality.
  • Any other duties commensurate with the role and grade as may reasonably be required by line management.

It is essential that applicants meet the following criteria: 

  • Excellent attention to detail to undertake required audits
  • Proven ability to critically assess and improve working practices
  • Excellent report writing skills to assist in the production of documented procedures, policies and processes
  • Excellent interpersonal skills with the ability to work effectively with people at all levels and with different levels of technical understanding
  • Excellent organisational skills and ability to plan and prioritise workload in order to meet deadlines
  • Proven ability to problem solve and work on own initiative
  • Excellent IT skills including Microsoft Office and Excel
  • Ability to travel within the counties of Norfolk and Suffolk

It is desirable that applicants meet the following criteria:

  • Experience or knowledge of internal auditing
  • An awareness of Internal Quality Standards in particular ISO 17025 and 17020

Role profile >> quality_officer_-_september_2018.pdf

Hours of work are 37 per week Monday to Friday. This post is offered on a permanent basis.

Consideration will be given to whether the post can be delivered on either a part time or job share basis, in line with the organisational requirements of this role.

The recruitment criteria for all posts are subject to reasonable adjustment in line with the Equality Act 2010.  

Anyone who wishes to be considered for appointment should download an application pack and monitoring form as they must be submitted together.

These forms as well as application guidance notes are also available on the right hand side of the page in the Downloads section.

Please return completed applications by email to [email protected].