HR Systems Assistant
Joint Human Resources
OCC, Wymondham or PHQ, Martlesham
Band C: £20,115 - £22,668 per annum (subject to evaluation)
Closing date: Friday 28 June at 5pm
Please quote Ref: C420 on application form
The aim of the HR Systems Assistant role is to support the delivery of an excellent transactional HR service to the Constabularies with a robust and user-friendly system platform, whilst providing expertise to the HR Service Centre team on systems-related issues, and support to the broader development of the people systems and associated transactional processes and workflows.
Successful applicants will need to develop an excellent working knowledge of HR systems, coupled with a basic understanding of the relevant processes and policy, in order to provide a reliable and knowledgeable support mechanism to stakeholders in the context of specified SLAs.
You will need to be a technical whizz, detail-focused, have a positive “can-do” attitude and a passion for excellent customer service, being able to overcome any obstacles that could prevent or hinder delivery. You will be able to genuinely engage with others, understand needs, perspectives and concerns and use these insights to inform your actions.
It is essential that applicants meet the following criteria:
- Prior experience of working with people systems (such as SAP, T-Police)
- Able to make recommendations for improvements in relation to administrative systems and processes
- Proven and effective administrative skills. Understands the need for confidentiality
- An understanding of how to handle, resolve and escalate enquiries and pass on information promptly
- Excellent customer service skills
- Excellent written and verbal communication skills
- Confident in using ICT systems such as Word, Excel, Outlook, PowerPoint (may be role specific systems)
- Able to plan, manage and review tasks for self and more junior team members
- Excellent interpersonal skills, able to communicate effectively and professionally
- Excellent time management and planning and organisation skills
- Able to support changes in service provision in a positive and constructive manner
- Able to work independently and seek advice and guidance when needed
- Is approachable and confident in coaching more junior members of the team to help them to acquire skills and experience
- Experience of taking ownership for delivering outcomes
- Experience of using information to develop solutions and solve problems
It is desirable that applicants meet the following criteria:
- Level 3 Foundation CIPD or equivalent experience (Associate)
- Previous experience of working in a HR, payroll or shared service function
- Knowledge of the broader activities of the Police Service
Role profile >> hr_systems_assistant_-_sept_17.pdf
Hours of work are 37 per week Monday to Friday. This post is offered on a permanent basis until 31 March 2020.
Consideration will be given to whether the post can be delivered on either a part time or job share basis, in line with the organisational requirements of this role.
The recruitment criteria for all posts are subject to reasonable adjustment in line with the Equality Act 2010.
Applications from at-risk staff will be prioritised and receive preference in any selection process.
These forms as well as application guidance notes are also available on the right hand side of the page in the Downloads section.
Please return completed applications by email to [email protected].