Digital Support Coordinator | Suffolk Constabulary

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Digital Support Coordinator

Digital Support Coordinator
Band F: £31,995 - £36,525 per annum
Wednesday 21 August at 5pm
Please quote Ref: D1787A on application form

A fantastic opportunity has arisen for a Digital Support Coordinator (DSC) to join Suffolk Constabulary. Working within the Crime Safeguarding and Incident Management Command, the DSC will effectively manage and coordinate the activities of the 16 newly created Digital Support Officer (DSOs) posts situated in Ipswich, Bury St Edmunds and Lowestoft. Principal responsibilities for the role are:

  • Ensuring DSOs are effectively embedded within CID and SIU teams across the County, working closely with Investigators, supervisors and Managers to ensure the role is promoted and understood, that there is a consistency in approach and to ensure the DSOs specialist knowledge is effectively utilised to add value to investigations.
  • Conduct proactive research into new and emerging technology in the areas of digital exploitation, hardware and software products and where appropriate implement the developments into existing processes and working practices and identify additional training requirements.
  • Assist the management and supervision of DSOs in the absence of Detective Sergeants when required.
  • Monitor the fair allocation of work to DSOs ensuring staff have access to suitable equipment in order to conduct their role and professionally escalate matters when required.
  • Monitor and evaluate the performance of DSOs ensuring a professional and consistent service is provided and the quality of their output is maintained to a high standard in line with legislation.

The post holder will be working in a modern, diverse and dynamic environment where each day will bring about a different set of challenges, playing a vital role in bringing the most dangerous criminals in our County to justice and protecting the most vulnerable members of our communities

It is essential that applicants meet the following criteria:

  • Demonstrate the ability to provide advice as a digital evidence subject matter expert with a wide range of internal and external audiences at all levels.
  • Evidence of the ability to deal with both sensitive and confrontational issues and situations effectively.
  • Excellent interpersonal, communication and negotiation and influencing skills, with the ability to communicate effectively with a wide range of different audiences at all levels.
  • Proven ability to proactively prioritise and manage complex workloads meeting strict deadlines demonstrating a flexible and creative approach to problem solving.
  • Previous experience of supervising others including coaching and mentoring, distribution and monitoring of workload, performance and attendance management.
  • Ability to travel independently in Suffolk and the UK

It is desirable that applicants meet the following criteria:

  • An understanding of law and procedures relating to Regulation of Investigatory Powers Act 2000 (RIPA), Police and Criminal Evidence Act 1984 (PACE) and Criminal Procedure and Investigations Act 1996 (CPIA) and legislation relevant to the role.
  • Investigative skills and mind set with an understanding of the investigative prosecution processes.
  • Previous experience in an IT, digital or social media environment with the ability to interpret and present large volumes of data in a suitable format.

Role profile >> digital_support_coordinator_-_suffolk_-_june_2019.pdf

This post is offered on a permanent basis.

If you would like an informal discussion about this post, please contact DI 1714 Holly Evans via email to arrange a suitable time.

[email protected]


Anyone who wishes to be considered for appointment should download an application pack and monitoring form as they must be submitted together. Applicants should evidence each of the essential criteria points in no more than 250 words. If applicants are able to evidence the desirable criteria, each area should be evidence in no more than 250 words.

Interviews will be held week commencing 26th August 2019.

The successful candidate will need to be available to start from 30th September 2019 or 28th October 2019 due to training requirements.

Consideration will be given to whether the post can be delivered on either a part time or job share basis, in line with the organisational requirements of this role.

The recruitment criteria for all posts are subject to reasonable adjustment in line with the Equality Act 2010. 

Applications from at-risk staff will be prioritised and receive preference in any selection process.

Anyone who wishes to be considered for appointment should download an application pack and monitoring form as they must be submitted together.

Application guidance notes for this vacancy can be downloaded here

Please return completed applications by email to [email protected].