When to call 101
You can call 101 to report a crime that has already happened, seek crime prevention advice or make us aware of any policing issues in your local area.
Using 101 for situations that do not require an immediate police response helps keep 999 available for when there is an emergency. Follow our advice on when to call 999.
Please note that we experience a very high number of calls between 4pm and 8pm Monday to Friday. Therefore, if you do not need immediate help, please try to call us outside of these hours.
Everyday, our contact and control room receives over 700 calls, many of which do not concern the police. Below are the top non-police related calls we received last year, and the agency you need to contact.
Please do not call us for:
1. Noise nuisance
Noise nuisances are generally dealt with by local authorities, please check this page to see who can help you. If you want to report noise nuisance to your local council you can do so here.
2. Lost dogs
You must report lost dogs, dog fouling, noisy dogs and stray dogs to your local council.
3. Abandoned vehicles
Dumped cars and abandoned vehicles must be reported to your local council. If you believe the vehicle is stolen or causing a highway obstruction please call 101.
4. Fly tipping and littering
Illegal dumping of waste should be reported to your local council. If the offence is being committed at the time of the call, contact the police.
5. Road problems (traffic lights not working, roadworks, debris in the road)
Reporting faulty traffic lights depends on where you live and the type of road – you can find the appropriate authority here or report a road obstruction, such as debris, here.
6. Do you believe you have been mis-sold?
For information on how to report mis-selling to Trading Standards, see the Citizens Advice website.
7. Litter/dog fouling
This will be dealt with by your local council.
Fraud should be reported to Action Fraud.
9. Untaxed vehicles
Please note, tax discs are no longer needed – vehicle tax may still be up-to-date even if no tax disc is on show. The Department of Transport deals with untaxed vehicles and you can report one anonymously here.
General information on policing
If you have a general question about police powers or policing responsibilities you can find answers very quickly through the national “Ask the Police” website.
If you have a Suffolk specific policing question, try accessing our online policy statements which are stored here.
If you still need to ask a question and the response is not time critical, you can send an email to: headquar[email protected]. We aim to respond in 20 working days, but our normal response is usually much quicker. Please note: this email address is monitored Monday - Friday, any enquiries sent over the weekend will be dealt with on the next working day.
Additional ways to contact us
- Our mini-com number for the hard of hearing is 01473 611160.
- Our textphone number is 18001 101.