Anti-social behaviour

Anti-social behaviour (ASB) covers many types of actions from low-level persistent nuisance to serious public disturbance and is behaviour that:

  • is capable of causing nuisance and annoyance
  • is likely to cause harassment, alarm or distress
  • creates significant and persistent problems in a neighbourhood
  • leaves communities intimidated and afraid.

Examples of such behaviour would include:

  • noise
  • harassment
  • vandalism
  • graffiti and fly tipping
  • nuisance neighbours
  • street drinking
  • intimidation and threats
  • violence
  • hate behaviour that targets members of identified groups because of their perceived differences.

What will we do?

If ASB is affecting you or your family we will:

  • listen to you and treat the problem seriously taking action to permanently address the problem
  • prevent it happening again and report back to you about what we have done.

What can you do?

  • Attend a police Safer Neighbourhood Team event to raise your concerns with them.
  • Discuss any issues with your local councillor, who can act on your behalf to raise concerns with the council and other organisations.

How do I report ASB?

  • Contact Suffolk Police by calling 101.
  • Contact your local District Council.
  • Social housing tenants can report the problem to their Housing Officer.
  • In an emergency always call the police on 999.

Community Trigger

If you have already reported ongoing Anti-Social Behaviour (ASB) to either the Police, your District/Borough Council or your housing provider and you feel that no action has been taken to resolve it, you can activate the Community Trigger and request a review of your case. 

What it is a Community Trigger?

The Anti-Social Behaviour (ASB), Crime and Policing Act 2014 introduced the Community Trigger, which is designed to give victims of ongoing Anti-Social Behaviour (ASB) the right to request a review of their case and bring agencies together to take a joined up, problem solving approach to find a solution. It is also called the ASB Case Review.
The relevant bodies and responsible authorities who undertake the case review are:
•    councils
•    police
•    Clinical Commissioning Groups in England and Local Health Boards in Wales
•    registered providers of social housing who are co-opted into this group

Who can apply to activate the Community Trigger?

An application  may either come directly from the victims of anti-social behaviour or from a third party (with the victim’s consent), such as a family member, friend or local elected representative (a councillor or MP).
The victim may be an individual, a business or a community group.

When can I activate the Community Trigger?

The Community Trigger can be used if you have complained to your local council, Suffolk police and/or your housing provider 
•    on THREE or more occasions about separate incidents of anti-social behaviour in the past SIX months, and; 
•    reported each incident of anti-social behaviour within ONE month of it happening,
•    request a case review within SIX months of when you reported the incidents

This is called the threshold. If the threshold is not met the ASB Case Review will not  take place.

You have the right to request a review of your case if you have complained to your local council, Suffolk police or your housing provider and you feel that no effective action has been taken to resolve it.

How do I activate the Community Trigger? 

You can activate the Community Trigger and request a review of your case by contacting your District//Borough Council.: 
East Suffolk residents: 
Main switchboard: 0333 016 2000  

Babergh and Mid Suffolk residents:
For Babergh: www.babergh.gov.uk
For Mid Suffolk: www.midsuffolk.gov.uk
Main switchboard: 0300 123 4000

Ipswich residents:
Main switchboard: 01473 432000

West Suffolk residents (covering Forest Heath and St Edmundsbury)
Main switchboard: 01284 763233

Information you will be asked to provide
To request a case review and to fill in the form, you will need:
•    your name, address and contact details
•    the dates of each time you have complained
•    who you reported the incidents to
•    details of who you complained to (name, organisation, and/or incident reference numbers you were given)
•    information about the anti-social behaviour 

What happens next?

Agencies, including local authorities, the police, local health teams and registered providers of social housing have a duty to undertake a case review when someone requests one and their case meets a locally defined threshold.

What if a request does not meet the criteria for a Case Review?                                                                                                                                                                                                                                             

If the request does not qualify for an ASB Case review then you will receive a letter confirming the outcome, explaining why the request was turned down along with details of the appeal process.

The Community Trigger does not replace individual organisations complaints procedures or your opportunity to complain to the Local Authority Ombudsman or Independent Office of Police Conduct (IOPC), if you are unhappy about the service you have received.