Police response policy
Staff in our Force Operations Room (FOR) handle both
incoming emergency and non-emergency calls as well as co-ordinating
the response to incidents via the police radio system.
We take all calls seriously but have to make decisions about how
we respond to them based on the information we are given. So,
your call will initially be graded between 1 and 5 and may change
as we receive more information.
Grade 1 – Immediate Response
Our target is
to get the nearest suitable resource(s) to the incident within 15
minutes of dispatch.
Grade 2 – Priority
We aim to arrive within 30
minutes of the initial call, but certainly within 60 minutes.
Grade 3 – Non-Urgent
While we will endeavour to
deal with a non-urgent response as soon as we can, our target is
within 48 hours.
Grade 4 – Scheduled
The incident is suitable
for an appointment, which we will agree with you. Appointments are
usually within 48 hours of the initial call.
Grade 5 – Non-attendance
We are able to
resolve many calls over the telephone by giving advice.