Other complaints

Complaints that do not allege misconduct by individual officers or member(s) of staff

Complaints that do not allege misconduct by Suffolk Police Officer or member(s) of staff cannot be dealt with under the procedures introduced under the Police Reform Act 2002.

This might include a complaint about a Suffolk Police policy or procedure, or even about the level of service provided in response to an incident. Examples might be: the way staff are deployed, the setting of the organisation’s priorities, or the way in which we handle your calls to us.

If you have such a comment, you can make it known by either:

• visiting your local police station where you can tell a member of staff or obtain and complete a FREEPOST comments card, or

• contacting your local Inspector on 101. All local Inspector details can be found on our Safer Neighbourhood Team pages together with email addresses for each Safer Neighbourhood Team.

• telephoning the force’s central telephone answering service on 101. They will connect you to someone who will make a note of your comment, or

• telephoning 0800 0282067 and leaving a recorded message.

We will:

• Record the details.

• Analyse all the comments made and where appropriate, change the way we do things.

• Offer an explanation or apology where appropriate.

• Consider how we can use your comments to improve our service.