How to complain

You can make a complaint to Suffolk Constabulary if:

·          The police misconduct was directed at you.

·          You have been adversely affected by police misconduct, even if it was not directed at you.

·          If you have witnessed misconduct.

·          If you are acting on behalf of someone who has given you written permission.

You can make a complaint in one of the following ways:

 

In person

Go to a police station and ask to be seen by a senior police officer - usually an Inspector or Sergeant - who will meet you and talk to you. 

 

By phone

Telephone Suffolk Constabulary on 101

 

In writing
Write a letter with a full account of the incident to:

Professional Standards Department
Suffolk Constabulary
FREEPOST
Police Headquarters
Martlesham, Ipswich
Suffolk
IP5 3QS

By e-mail: psd@norfolk.pnn.police.uk 

 

Third partyThe Independent Police Complaints Commission (IPCC)

You can make the complaint via the Independent Police Complaints Commission who will contact the Chief Constable of the force involved.

 

In writing

IPCC

90 High Holborn

London

WC1V 6BH

By e-mail at:  enquiries@ipcc.gsi.gov.uk
  
IPCC Access points

Visit your local Citizen’s Advice Bureau, Racial Equality Council, Neighbourhood Warden, Youth Offending Team or Probation Service, all of which can provide information, known as IPCC Complaints Access Points.
  
Details you should include

·          What happened.  

·          When it happened.  

·          Who was involved.  

·          What was said or done. 

·          Whether there were witnesses other than yourself and the person serving with the police.

·          Details of any damage or injury that took place.

·          The identity of the officer/member of staff (if known).

·          What you are complaining about.

·          What outcome are you seeking.

·          How you can be contacted, including your address, telephone number(s) or email address as applicable.

Alternatively you can contact your solicitor, your MP or nominate a person to act on your behalf (they must have your written consent) and ask them to make a complaint for you.