Complaints and compliments

Suffolk police make every effort to get it right first time. However, there may be occasions when you are dissatisfied with the service you have received.

This section will advise you on how to make a complaint about an individual. It also details how you can give feedback if you are pleased with the service you have received.

If your dissatisfaction is about our policies or procedures, or the general level of service provided, please go to the other complaints section.

Please continue if you have a complaint about the way you have been treated or believe a police officer has behaved incorrectly or unfairly.

Should I make a complaint?

Suffolk police is accountable to the local community and acknowledges that confidence in the police is vital.

The complaints system plays an important part in public reassurance and if you make a complaint we will ensure you are kept informed of the actions we will take and the progress of the investigation.

You have a right to complain and openly question the actions of Suffolk police. We will listen to you and take your needs and views seriously.

In some instances your complaint may have arisen from a misunderstanding rather than a wrongdoing, so there will not be any disciplinary proceedings against Suffolk police officers or staff. However, we will learn from this and change our policies and practices when appropriate.

If you require further information about the complaints process go to the Independent Police Complaints Commission website.