Suffolk Constabulary makes every effort to get it right, every time. However, there may be occasions when you are dissatisfied with the service you have received.

The following information will advise you on how to make a complaint/ compliment against an individual.
 
If your complaint/ compliment is about our policies or procedures, or the general level of service provided, please go to the item called  ‘Complaints that do not allege misconduct by individual officers or member(s) of staff’.

Please read on if you have a complaint about the way you have been treated or believe an officer has behaved incorrectly or unfairly.

Should I make a complaint?

The Constabulary is accountable to the local community and acknowledges that public confidence is vital.

The complaints system plays an important part in public reassurance and if you make a complaint we will ensure that you are kept informed of the actions we will take and the progress of the investigation.

You have a right to complain and openly question the actions of the Constabulary. We will listen to your complaint and take your needs and views seriously.
 
In some instances your complaint may have arisen from a misunderstanding rather than a wrongdoing, so there will not be any disciplinary proceedings against officers or staff. However, we will learn from this and change our policies and practices when appropriate.
 
If you require further information about the complaints process this is available on the website of the Independent Police Complaints Commission - opens in a new window.

For Further guidance on the complaints procedure, please click on the following headings:

How to complain
Next steps
Other complaints
Further information